E. Major issues highlighted by feedback received from service users

Service users range from persons who need 24-hour support (such as childhood arterial ischemic stroke patients) to those able to conduct most everyday tasks themselves and who would need minor assistance while using the service.

Feedback from three service users was gathered. Each user had a different need for care: a 21-year-old man fully dependent on external help, a 32-year-old woman with limited assistance needs and a 36-year-old man with minor assistance needs. The three service users are henceforth referred to as M21, W32 and M36, respectively.

In positive feedback, the proximity to home, flexibility of the service based on individual timetables, availability of professional staff, and modern, comfortable environment were highlighted most.

The need to maintain a similar level of each service provision was highlighted, as there has been variation in aspects such as clothing and the way supported persons are secured in vehicles when returning from interval care. Furthermore, M36 evaluates the current living solution as too noisy and unsuitable for keeping calm. The unit is meant for then users but is not fully occupied at all times. W32 expressed that she was very satisfied. M21’s satisfactory level is evaluated by the aforementioned methods of gathering non-verbal feedback on a weekly basis, and is considered to be quite satisfied.

An important request for improving the service was to establish further earmarked assistance for the home-based care service, in particular for individuals requiring care 24/7, and for whom one-to-one interval care is required when at the service unit.