Table of contents:
Monitoring and evaluation
The national e-accessibility policy should include a requirement to specify monitoring mechanisms and evaluate compliance with the policy through monitoring plans.
Monitoring plan template
Depending on the governance tools adopted at Government level and included in the national e-accessibility policy, actions plans submitted by the Government agencies responsible for implementing the policy can be monitored and evaluated in accordance with the following table:
Monitoring activity |
Objective |
Frequency |
Expected action |
---|---|---|---|
Tracking progress results |
To ensure that the expected results have been achieved within the current progress monitoring cycle, in accordance with the performance indicators set out in the action plan for each entity responsible for implementing e-accessibility requirements under the national e-accessibility policy and its annual public action plan. |
Monthly |
The entity responsible for ensuring the correct implementation of the action plan for the national e-accessibility policy is able to address any unexpected slowdown or progress in project implementation. |
Risk monitoring and management |
To ensure that all risks identified in the action plan are taken into consideration, and to report any difficulties not covered in the action plan adopted by each entity responsible for implementing e-accessibility requirements under the national e-accessibility policy and its annual public action plan. |
Monthly |
The entity responsible for ensuring the correct implementation of the action plan for the national e-accessibility policy is able to manage all expected and unexpected risks in order to prevent delays in project implementation. |
Learning (lessons learned) |
To ensure that monitoring mechanisms provided for under the national e-accessibility policy and its action plan include mechanisms to facilitate the exchange of experiences and lessons learned in project implementation and risk management between Government agencies, private-sector entities and civil society organizations on a regular basis during project implementation. To ensure that lessons learned are applied to prevent errors from re-occurring and ensure the adoption of successful practices. |
At least every three months |
The entity responsible for ensuring the correct implementation of the action plan for the national e-accessibility policy holds a meeting with all entities that are carrying out projects, with the aim of exchanging lessons learned. The entity also provides training for staff members on any new requirements arising from such lessons and incorporates all lessons into guidance for new and ongoing projects. |
Annual project quality guarantee |
Ongoing and completed projects should be evaluated against national quality standards to identify their strengths and weaknesses. The results should be used in the continuous improvement of projects and decision-making mechanisms. |
At least every three months |
The entity responsible for ensuring the correct implementation of the action plan for the national e-accessibility policy reviews the strengths and weaknesses and uses such information to improve decision-making and project implementation. |
Regular reviews and improvements |
To ensure that quarterly periodic review reports are standardized among all entities that are implementing projects, and to ensure that monitoring data and implementation rates are submitted quarterly. |
At least every three months |
The entity responsible for ensuring the correct implementation of the action plan for the national e-accessibility policy receives and analyses those reports in line with national project evaluation procedures. The entity can also correct any mistakes in the project and step up the implementation schedule for any phase of implementation if required. |
Annual reports |
To ensure that annual reports are standardized among all entities that are implementing projects, and to ensure that monitoring data and implementation rates are included in such reports. |
Annually (and after the completion of any project) |
The entity responsible for ensuring the correct implementation of the action plan for the national e-accessibility policy receives the annual reports submitted and combines them into an overall annual report. The entity also analyses the reports in line with national project evaluation procedures and corrects any mistakes in the project. |
The following best practices in monitoring may be adopted:
- Set up a monitoring system for e-accessibility projects, regularly enter implementation data into the system, and link the system to performance indicators.
- Connect e-accessibility projects to the Government public monitoring system and the performance indicators for Government projects.