Table of contents:
Template 3
Public access terminals and smart cards accessibility
Public access terminals include ATMs, kiosks, ticketing machines, and public terminals that provide services or information. Smart cards are electronic devices (with a SIM card or an electronic chip) that hold digital information to identify holders and help in performing e-services. No guidelines are available for these devices, but the template is based on priorities proposed by the Centre for Excellence in Universal Design (CEUD)[1] and EN 301 549 V2.1.2 (2018-08).[2]
| Criteria | Description |
|---|---|
| Reachability | All operable parts (screen, buttons or controls) are reachable by persons with disabilities while sitting or standing. |
| Size and layout controls | Controls are grouped according to a set criteria (logical or operational), easily accessed and well sized. |
| Operational suitability | They can be operated with minimal strength and body movement or without being touched. |
| Perceivable output | All outputs can be perceived by users with vision or hearing impairments. |
| Language use/switchable | Users are able to switch between different languages. Simple language is used to convey textual or audible information. |
| Biometrics alternatives | Biometric devices are not the only means of access. A secure alternative should be provided. |
| Three flashes or below threshold | More than three-in-a-second flashes should be avoided for any content. |
| Timing adjustable | Users can adjust time limits or are alerted to do so using speech, text or sound. |
| Roll back | Any transaction can be rolled back and recovered from errors or mistakes. |
| Consistent interface | Interface should be consistent for multiple pages/services. |
| Training | Audio-visual training and support should be provided to users. |
| Privacy and security | Privacy and security measures should be provided, and secure alternatives offered. |
| Distinguishability (Smart cards) | Cards can be easily distinguished from other cards by size, texture or engraved characters. |
| Card orientation (Smart cards) | Cards can be determined without requiring vision, and can be used in any orientation. |
| Card authentication (Smart cards) | Card authentication method is accessible for different disabilities, with alternatives. |
Sources: The Centre for Excellence in Universal Design (CEUD); and EN 301 549 V2.1.2 (2018-08).