Template 4

Procurement of ICT products and services

This template provides minimum guidelines for procurement of accessible ICT products and services, including hardware, software and web or mobile applications. It is written in a general form, respecting the different procurement regulations and policies in member States.

The template is divided into two parts. The first part, shown in table 16, lists required criteria by ICT products to meet accessibility needs for persons with different functional disabilities, with or without assistive technologies. ICT products in the first part include closed functionality products, two-way voice communication, products with video capability, and generic hardware requirements. The second part, shown in table 17, maps the EN 301 549 V2.1.2 requirements (websites, non-web document, open or closed functionality software, authoring tools, product and support docs) with criteria from template 1 (table 12).

Table 16. Procurement of ICT products and services – Part 1
Criterion reference Subcriteria Description

Functional performance

4.2 Functional disabilities
  • 4.2.1 Usage without vision
  • 4.2.2 Usage with limited vision
  • 4.2.3 Usage without perception of colour
  • 4.2.4 Usage without hearing
  • 4.2.5 Usage with limited hearing
  • 4.2.6 Usage without vocal capability
  • 4.2.7 Usage with limited manipulation or strength
  • 4.2.8 Usage with limited reach
  • 4.2.9 Minimize photosensitive seizure triggers
  • 4.2.10 Usage with limited cognition
  • 4.2.11 Privacy
 ICT products must provide access to information to persons with listed functional disabilities and provide adequate privacy.

ICT products with closed functionality

5.1 Closed functionality
  • 5.1.3 Non-visual access
  • 5.1.4 Text enlargement
  • 5.1.5 Visual output for auditory information
  • 5.1.6 Operation without keyboard interface
 ICT products must provide access alternatives when using closed or self-contained products with appropriate controls.

ICT products with closed functionality

5.2 Activation of accessibility features

 - ICT products must provide access to features based on needs.

ICT products with closed functionality

5.3 Biometrics

 - ICT products must provide alternative biometric identification (voice, retina, fingerprint).

ICT products with closed functionality

5.4 Preservation of accessibility information during conversion

 - ICT products must preserve accessibility information.

ICT products with closed functionality

5.6.2 Visual status

 - -

ICT with two-way voice communication

6.2 Real-time text functionality
  • 6.2.2 Display of real-time text
  • 6.2.3 Interoperability
  • 6.2.4 Real-time text responsiveness
 ICT products must provide real-time text and voice that are responsive and interoperable.

ICT with two-way voice communication

6.3 Caller ID

 - ICT products must provide caller ID in multiple modalities.

ICT with two-way voice communication

6.4 Alternatives to voice-based services

 - ICT products must provide voice mail or interactive voice response.

ICT with two-way voice communication

6.5 Video communication
  • 6.5.4 Synchronization between audio and video
 ICT products must provide two-way synchronization between audio and video.

ICT with video capabilities

7.1 Caption processing technology
  • 7.1.1 Captioning playback
  • 7.1.2 Captioning synchronization
  • 7.1.3 Preservation of captioning
 ICT products must provide the ability to display caption information (timing, colour and positioning) while preserving synchronization.

ICT with video capabilities

7.2 Audio description technology
  • 7.2.1 Audio description playback
  • 7.2.2 Audio description synchronization
  • 7.2.3 Preservation of audio description
 ICT products must provide playback ability for audio description while preserving synchronization.

ICT with video capabilities

7.3 User controls for captions and audio description

 - ICT products must provide user controls for audio description (position, text colours, text style, and text fonts).

Hardware

8.1 General requirements
  • 8.1.2 Standard connections
 ICT products must provide at least one standard IO* connection.

Hardware

8.2 Hardware products with speech output
  • 8.2.1 Speech volume gain
 ICT products must provide appropriate controls to adjust volume

Hardware

8.3 Physical access to ICT
  • 8.3.2 Clear floor or ground space
  • 8.3.3 Reach range for ICT
  • 8.3.4 Visibility
  • 8.3.5 Installation instructions
 These are country specific requirements

Source: ETSI, Accessibility requirements for ICT products and services, 2018.

*  IO stands for input/output.

Table 17. Procurement of ICT products and services – Part 2
Criteria EN 301 549 criteria ICT product must provide
1.1.1 Non-text content (level A)
  • 9.1.1.1 (Web)
  • 10.1.1.1 (Non-web document)
  • 11.1.1.1.1 (Open Functionality Software)
  • 11.1.1.1.2 (Closed Functionality Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
 ☐
1.2.1 Audio-only and video-only (pre-recorded) (level A)
  • 9.1.2.1 (Web)
  • 10.1.2.1 (Non-web document)
  • 11.1.2.1.1 (Open Functionality Software)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
  • 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed software)
  • 11.8.2 (Authoring tool)
 ☐
1.2.2 Captions (pre-recorded) (level A)
  • 9.1.2.2 (Web)
  • 10.1.2.2 (Non-web document)
  • 11.1.2.2 (Open functionality software)
  • 11.1.2.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
1.3.3 Sensory characteristics (level A)
  • 9.1.3.3 (Web)
  • 10.1.3.3 (Non-web document)
  • 11.1.3.3 (Open functionality software)
  • 11.1.3.3 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
1.3.4 Orientation
  • 9.1.3.4 (Web)
  • 10.1.3.34 (Non-web document)
  • 11.1.3.4 (Open functionality software)
  • 11.1.3.4 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
1.4.1 Use of colour (level A)
  • 9.1.4.1 (Web)
  • 10.1.4.1 (Non-web document)
  • 11.1.4.1 (Open functionality software)
  • 11.1.4.1 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
1.4.2 Audio control (level A)
  • 9.1.4.2 (Web)
  • 10.1.4.2 (Non-web document)
  • 11.1.4.2 (Open functionality software)
  • 11.1.4.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
1.4.3 Contrast
  • 9.1.4.3 (Web)
  • 10.1.4.3 (Non-web document)
  • 11.1.4.3.1 (Open functionality software)
  • 11.1.4.3.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
1.4.4 Resize text
  • 9.1.4.4 (Web)
  • 10.1.4.4 (Non-web document)
  • 11.1.4.4.1 (Open functionality software)
  • 11.1.4.4.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
1.4.11 Non-text contrast
  • 9.1.4.11 (Web)
  • 10.1.4.4 (Non-web document)
  • 11.1.4.4 (Open functionality software)
  • 11.1.4.4 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
2.1.1 Keyboard (level A)
  • 9.2.1.1 (Web)
  • 10.2.1.1 (Non-web document)
  • 11.2.1.1.1 (Open functionality software)
  • 11.2.1.1.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
2.1.2 No keyboard trap (level A)
  • 9.2.1.2 (Web)
  • 10.2.1.2 (Non-web document)
  • 11.2.1.2 (Open functionality software)
  • 11.2.1.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
2.2.1 Timing adjustable (level A)
  • 9.2.2.1 (Web)
  • 10.2.2.1 (Non-web document)
  • 11.2.2.1 (Open functionality software)
  • 11.2.2.1 (Closed software)
  • 1.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
2.2.2 Pause, stop, hide (level A)
  • 9.2.2.2 (Web)
  • 10.2.2.2 (Non-web document)
  • 11.2.2.2 (Open functionality software)
  • 11.2.2.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
2.3.1 Three-flashes-or-below threshold (level A)
  • 9.2.3.1 (Web)
  • 10.2.3.1 (Non-web document)
  • 11.2.3.1 (Open functionality software)
  • 11.2.3.1 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
3.1.1 Language of page (level A)
  • 9.3.1.1 (Web)
  • 10.3.1.1 (Non-web document)
  • 11.3.1.1.1 (Open functionality software)
  • 11.3.1.1.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
3.2.2 On input (level A)
  • 9.3.2.2 (Web)
  • 10.3.2.2 (Non-web document)
  • 11.3.2.2 (Open functionality software)
  • 11.3.2.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
3.3.1 Error identification (level A)
  • 9.3.3.1 (Web)
  • 10.3.3.1 (Non-web document)
  • 11.3.3.1.1 (Open functionality software)
  • 11.3.3.1.2 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
3.3.3 Error suggestions
  • 9.3.3.3 (Web)
  • 10.3.3.3 (Non-web document)
  • 11.3.3.3 (Open functionality software)
  • 11.3.3.3 (Closed software)
  • 11.8.2 (Authoring tool)
  • 12.1.2 (Product docs)
  • 12.2.4 (Support docs)
 ☐
3.3.4 Error prevention
  • 9.3.3.4 (Web)
  • 10.3.3.4 (Non-web document)
  • 11.3.3.4 (Open functionality software)
  • 11.3.3.4 (Closed functionality software)
 ☐

Source: Compiled by ESCWA.